Wedgewood Pharmacy
Wedgewood Pharmacy is one of the largest compounding pharmacies in the United States, serving more than 25,000 prescribers of compounded medications in both the human health and veterinary markets. Lookout Advisors conducted a “healthcheck” assessment of Wedgewood’s contact center and customer experience environment, as well as created a strategic, operational and technology roadmap for transformation of Wedgewood’s contact center. Execution of this roadmap has enabled Wedgewood to significantly improve the capacity and effectiveness of its contact center, which serves as Wedgewood’s primary channel for revenue and customer care.quoted from here
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