Sunday, May 12, 2013

Trust 101: How Compounders Good and Bad Are Responsible for the Public's Lost Trust

Trust has several definitions.  One is the assured reliance on character, ability, strength, or truth of someone or something.  Another definition is one in which confidence is placed.  Some people give their trust freely. Others require people to earn it.  For me I tend to give my trust freely, but once that trust is broken it is very hard, if not impossible, to repair with me.  In other words, for me, I will place all my confidence in you until you do something to damage that trust. Once damaged or destroyed, you will have to work extremely hard to regain my trust--that is if you want to regain it.

In the past, the public tended to trust our pharmacists or at least we have in the past, but after the NECC outbreak, that trust is at best damaged and at worst totally gone.  We have learned that pharmacist can be unreliable, greedy, and untrustworthy. The pharmacists and the industry did it to themselves.  Are we penalizing the good compounders for what the bad compounders did by  asking more questions and holding them to higher standards?  No.  The entire pharmaceutical industry lost the public's trust--not just the bad compounders-- but all of them.  How do consumers know who the good guys are and who the bad guys are. at this point?  Are they just suppose to take your word for it.  After all a lot of sick, and now some dead people, took NECC's word for it.  They trusted the compounding world to do the right thing--to be honest, trustworthy and not greedy.  They have been none of those things.  

Pharmacists, and more specifically compounding pharmacists,  if t you want to regain the public's trust at this point, you all are going to have to earn it.  Don't be afraid to be inspected.  Don't be afraid of transparency. Don't be afraid to tell the public of how many millions of dollars you are making in this industry--of the million dollar estates, the cars, the vacations, the beach houses etc. that this industry has allowed you to have.  Consumers know pharmacist are human--mistakes get made--but when you balk at ways to make the system better, you fight new rules and regulations, and you continue to try and hide the massive amount of money you are making off the pubic, and people and animals die because of  it-we have every right to demand and require every compounder to be accountable.    After all someone didn't get to celebrate Mother's Day today with his or her mother because of the compounding world's action. Compounding pharmacists and pharmacies you want to be trusted again, get busy earning it.  Maybe with enough hard work you will regain it.

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